Cause And Impact

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CrowdStrike Update Causing Blue Screen of Death Errors on Windows Devices

Cause and Impact

According to user reports, a recent CrowdStrike update is triggering Blue Screen of Death (BSOD) errors on Windows devices. These errors are indicated by the "INACCESSIBLE_BOOT_DEVICE" stop code, which signifies that the boot loader cannot access the required boot device.

Troubleshooting Solutions

Multiple troubleshooting solutions have been proposed:

• Uninstall or uninstall and reinstall CrowdStrike.
• Uninstall and reinstall Intel GPU drivers (igdkmd64.sys).
• Patching older AMD systems may also cause BSOD errors, prompting Microsoft to withdraw the update.

Widespread Issue

This issue appears to be widespread, with multiple users reporting experiencing the same problem. In July 2023, over 2000 devices in a Quality Assurance (QA) group encountered BSOD errors after installing CrowdStrike sensor version 658.

User Impact

The BSOD errors can cause significant inconvenience and data loss, as the devices become unusable until the issue is resolved. Users are advised to take precautions and back up their data regularly to minimize the potential impact of such errors. ```